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I don't think it's crazy to say that the people who know how to run teams of AI agents are going to be able to outperform everyone else in this AI age we're in. So how do you actually run teams of AI agents? What does this mean? What's the step-by-step way to actually do this? And what are the tools you need to know like Devin AI to actually go and do this? Well, on today's episode, I brought on Ryan Carson, and he clearly explains all this for you. He even gives you a tour of his insane setup for how he manages his AI agents. So by the end of this episode, you're going to understand what cloud agents are, how you can set up automations, how you can create a software factory that creates software 24/7, and you're going to be able to understand it just really clearly, because he does such a good job at explaining all this. So enjoy the episode. I'll see you at the end and have a creative day.
Greg Isenberg: Ryan Carson, back on the pod. By the end of this episode, Ryan, what are people going to get out of this?
Ryan Carson: So you're going to be able to do three things really well. You're going to be able to run cloud agents, you're going to be able to do automations, and you're going to be able to ship faster. So whether you're a founder, a solopreneur, a stay-at-home parent, you're just going to become an agent pro by the time we're done.
Greg Isenberg: Okay, because I think a lot of people listening to this might have they've played with agents, cloud agents, but you're going to help them just get the confidence, basically, to be world-class. You know, I think that's what I'm trying to That's what I've been thinking a lot about. It's like, okay, there's, you know, a bunch of people who have played with agents, but how do we become world-class agent operators?
Ryan Carson: Yeah. Essentially, you are a manager of agents now. So no matter what you used to do, whether it was a people manager, an IC, you are going to become a manager of agents now. And you need to be the best in the world. And it doesn't matter whether you're a VC, a founder, an IC, a mom, a dad, like a college student, you should manage agents and be the best at it. And we're going to show you some tips for that.
Greg Isenberg: Okay, so where do we start?
Ryan Carson: Okay, so let me give some context, right, so people understand where is this coming from. So I've been a founder/CEO for like 25 years. I'm working on my fourth company now. At my last company, Treehouse, which was acquired, we had, you know, I think up to like 110 full-time employees, taught a million people how to code. You know, so I've done the whole build organization thing and managed organization thing. And you learn a lot about managing people on that. And now this startup, which I'm running, I am one employee right now. So we've raised a seed round, we're scaling really fast. Our revenue probably is going to 4x this month, and I'm probably going to be hiring my first employees. We are essentially an AI divorce agent for divorce firms. So we do the the dirty topic that no one seems to want to tackle, which is family law. So I've learned a lot about how to scale me, right? And so I'm going to help folks understand how do you manage a lot of agents well, how do you check the work, how do you automate things, how do you work from your phone? I do almost 50% probably more of my work from my phone, and it's pretty wild. So that's where we're going to take you. And I will say as well, like this is going to change every three to six months. So we're going to share a lot with you, get your hands dirty, try it, and the best way to learn is to do.
Greg Isenberg: Cool. Yeah, I'm particularly interested in the phone stuff because I actually do 0% of my stuff on the phone.
Ryan Carson: What?
Greg Isenberg: Yeah.
Ryan Carson: Okay. Let's talk. So let me start by just showing you what when I'm at my desk, what is the world like, right? So right now, I'm in my home office. I work from Connecticut, and I do all my desk work here. And I've got this big 52-inch Dell monitor. I used to have like a couple monitors, and I was like, screw it. I just want a huge monitor. So let me share my screen.
All right, so what I do is I set up eight screens on my monitor. And I also enjoy food and snacks as as I code. But the key is to have eight things up at once because I have to multitask a lot of agents at once. I also use a paper system to keep track of some of my to-dos, which is a little bit weird. I use the UG Monk system, which is kind of fun, and I've got a killer Razer mouse. I was getting a lot of wrist pain, actually, so I decided to go a vertical mouse on that. I also have a button which actually is connected to Whisperflow. So I almost use Whisperflow for all of my stuff. So I've got Slack in the top left. That's where I get notifications and things about what my agents are doing, or what is happening. That's the primary thing I use Slack for. And then what I do is I layout various other screens. So I've got a One Password always set up. It's very important to keep your keys safe, secure, and separated from the agent. So I've got all my prod right keys in one password. I do not give my agents a prod right keys. So production writing is dangerous, and your agents will do something bad. And so you need to set up a system where they ask you for the key when they need to write to prod, and then you go into one password, you copy and paste it into the session, and you're both very clear about what you're doing. So that's one tip, keep your keys secure. And then I use Devin. So Devin is created by Cognition. I think it's one of the best software factories in the industry. It's not cheap, but it's good. The things I'm talking about today are not Devin specific, but they do work very well in Devin. And one of the keys is cloud agents. Then I usually have two screens set up where I am testing my app. It's just a lot of testing, and then of course, I've got X in the top left and top right, and then on the right, I've got Codex, which we'll talk a little bit more, how I do most of my work in cloud in Devin. And a lot of that work, like we talked about, 50% is probably on my phone, and then whenever I do desktop, or whenever I'm doing things locally, I'll do it in Codex, usually that's in the bottom right. So that's kind of my when I'm at my desk, my setup, and what I do when I'm here. But the truth is I do a lot of work from this, my phone. And this is my beautiful wife. It's just I get a lot of stuff done that way. You know, I'll be in the shower and I'm thinking, okay, I need to check on that PR, or maybe I want to land that PR, right? You know, grab it, talk to Devin, which is just done in a browser on my on my mobile, and I get a lot of stuff done that way. So that's my setup.
Greg Isenberg: So, I keep hearing this that Devin is almost, you know, it's the most powerful coding agent. And, you know, can you just, for folks who haven't heard of Devin or who haven't played with it, like why is that?
Ryan Carson: What is going on. So, about two years ago, maybe two and a half years ago, Devin came out and they pitched it as this idea of like, it's a software engineer, right? And honestly, didn't work very well, right? The the models were just not good enough. And no matter how good the harness was, the models just weren't there. And then fast forward to 2026, the models are definitely good enough, and when you have a good harness that is cloud-based, it's really good. So think of it as you've got your choices, right? So if you're using agents to build things, you're probably using Codex, you know, from OpenAI, or using Claude code from Anthropic, or you're using one of the indie, I call them the the indie agent harnesses. You've got Amp, you've got Cursor, which is not independent anymore, but sort of, uh, on by Elon. Um, and then you've got Cognition which makes Devin, you've got Factory as another one as well. So you've got these choices. And so I thought, okay, I want to scale myself horizontally. Like I want to be able to run as many agents as I possibly can, and I don't want to be working on my laptop and trying to figure out which code is colliding, you know, which work tree am I on, a lot of technical stuff that really it keeps you from shipping. Um, and you know, I know there's a lot of different folks that listen to the show. You might have solopreneurs who are are newer to coding, they don't have computer science degrees and not super technical, but they're building things. Then you may have software engineers who are multiplying themselves 10 to 100x. They they have deep understanding of software and architecture. And then you have founders who are coding, but are abstracting themselves and you have VCs who are coding, you know, um, but everybody's going to learn a couple skills, um, and what's interesting is that I'll zoom out for a second. I think we all thought that engineering and being technical was going away, but actually what's happening is the more you become a better agent manager, um, actually the more technical you become. And I think a a good analogy is that you are basically an engineering manager, right? And so to be a good manager of many agents, you do need to become technical, right? There's this reality of you have to understand what Postgres is, you have to understand a production environment versus a dev environment, you have to understand migrations, like but the truth is you'll learn all that by using agents, right? And so I am way more technical than I have ever been in my whole life, um, and so I think the idea is become more and more technical. Therefore, okay, so let's back up, why Devin? What is it? It's a really good agent. They have their cloud environment really nailed down. So that's the first takeaway I want to talk about today is cloud. Okay, how can you run more agents, get more done, and the answer is you work in the cloud, not on your local machine. Now, for the folks that aren't super technical, I'll sort of explain, what does that mean? So when you're writing code or you're building things, you are editing code, right? That code has to be edited and then hosted somewhere, right? Uh and and usually what we used to do is we used to all work on our Macs. And that's called local development. And you have to set up your whole local development environment, you have to have your database, you have to have your authentication, you have to have everything local. You have to have your dev server set up. Um, and then what happens if you want to do two things at once? You have to either use git work trees which is pretty technical and hard to understand, or you have to literally make another copy of your code in another directory. And so then to work on two things at once you have to have two copies of your code, which is hard. And then what about three or four? What if you want to do five or 10 things? It just doesn't work. So what Devin does, and and I think a lot of good independent agent harnesses like Cursor is doing this now, I think Codex is starting to do this okay, is they create what's called a VM or a virtual machine in the cloud. And it's it's basically a little server, and it is your development environment, and you click a button and it spins up, and all of a sudden you can code in there. And the beautiful thing is if you can you can create infinite numbers of these things. So I often have, you know, I at least five uh cloud agents working at once, often 10. And there's no risk that the code is going to collide. So what it does is it takes away all of the mental overhead of trying to coordinate these things. Like, I want to work in this part of the code, but what if it overlaps this part of the code? Or what if, you know, I want to do that, have I synchronized and pulled the latest? Like, I don't know. And when I work in the cloud, I literally just open up my browser and I click new session and a new and a new VM spins up and I never ever have to think about it. So I think if you are working locally, I honestly think you are a caveman. Like I I think you're you're holding yourself back and you are shipping 10x less than you could be. And it is not smart. No matter if you think the cool people work locally and that all the smart ends the it's not true anymore. You work in the cloud, not on your local machine.
Greg Isenberg: Yeah, I mean, there are a lot of people on X who are sort of like local maxies who look at people who spin up virtual machines and cloud agents as sort of like amateurish, what do you say to people like that?
Ryan Carson: They are not they are not doing real work. Here's the deal, right? So as soon as we hit PMF with Untangle and we and we started acquiring real customers and having to ship real fixes, real features, like I had to probably 50x my output, right? Um and you just can't do it if you're working locally. So I think it's it's nice to work locally, and sometimes you have to if you're doing heavy front-end stuff. So say, say you're shipping a brand new feature with a lot of UI, like a lot of new UI, right? Then yes, of course you're probably going to spin up a local agent and you're going to do some light front-end, you know, probably wire framing, um, but as quickly as you can you want to move that into the cloud. And then let a cloud agent take over. Um, so I think this is happening to a lot of people. I think a lot of the traditional knowledge of how to work is is is out of date. Um, that's where we're at.
Greg Isenberg: Okay, so if you do start using cloud agents and you do 50x output, you know, in some ways that is a little stressful because you have so much stuff going on, right? And now all of a sudden you have to manage more. So how do you how do you structure a system so you don't go absolutely crazy?
Ryan Carson: So, it's interesting. I think first of all you have to shift your expectation of what your work is. And what your work is now is making high-stakes decisions almost all day. In the past, like we all had the luxury of making probably, you know, at most maybe two to three high-stakes decisions per day, right? You'd have an important meeting with your key team or with a customer and you'd make a couple important decisions and then you would communicate those decisions and then they would get done over, you know, two weeks. Um, you know, I think you have to sort of mentally pace yourself to say probably by lunch, you're going to have made you know 10 to 20 high-stakes decisions. Um, and so you have to learn how to do that, which is your question. How do you do that? Um, and I think there's a couple simple things, right? Um, so when I'm working with my agents, I actually have to organize my threads by and I pin the ones that are the most important work we're getting done today, right? Because there's a lot of quick buck bug fixes or you know small things you're shipping and you kind of learn to separate into two into two buckets. What are the big big important things I'm getting done today? Pin those. And and then the other things just let them rip and get back to them when you can. Um, and then set yourself this kind of almost timer, right? Where you're like, okay, I'm going to go crazy if I just click through my threads like this all day. You you just get completely wiped out, right? And so it's almost this discipline of saying I'm actually you know the the phrasing slow is smooth and and smooth is fast. Yeah. I I think there's a little bit of of that where you realize I can only check on my agents and make high stake decisions probably every 25 minutes. Um, and so what you might do is settle into this cadence where you check on your high stakes threads like every 25 minutes just so you can like literally mentally rest. Um, and then the other side of that is just understand that this is the world we live in and it is kind of exhausting, um, and and that is kind of where we're at. And in order to survive in this new world, you're going to work a lot more, not a lot less. And on that note, I'll share my screen because there is essentially a world we live in now where you're going to ship probably, you know. So this is my PRs, right? And we're looking these are days, right? And you can see what you know the average here is is sort of this 22 to 25 PRs a day. Right? And and sometimes, you know 40 a day. Um, most of these are being, you know merged, right? A couple are being closed. And what's funny is what happened this day, um I went uh hiking with my son. Which days are that I can't see your cursor? Oh, it's uh the was the 18th. 18th and so we went and climbed Mount Washington and I literally couldn't access my my phone. Um, but notice, immediately the morning of, right, you know while he was sleeping, I I shipped what is that, you know, eight PRs. Wow. That's a big That's that's huge. And it's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you0 years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes through all the events in the database um that happened for our paid customers, and it summarizes that in a JSON file. And then that JSON file is in our admin, and then I I, you know, know every morning I go in and I click on uh the production watchdog and I read through the summary of what the customers did. Um, and it's so valuable. Um, so it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right Greg, here's the important stuff that happened yesterday for our customers, right? Um, and I'm going to roll it up and explain, you know the things that went well and a couple bugs that we saw. Um, so that's an automation, uh essentially what happened yesterday that was important. Um, so that one that's a big one. Yeah, that's honestly a big one. Like it's it's like one of those ones that sound small, but is a big one because you're going you think you know what's going on, but you don't, really. You don't. I mean, and it's it's so shocking to me. Like, yeah, the amount of times I'm like, oh, uh I and this is the other trick. Man, so use a production Watchdog automation, pick your most important customers, and then make sure that in that report, it's like the customer did X, here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. Like and and we have this amazing ability that, you know, over, you know, millions of years of evolution in very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience um that the agent built on that wasn't was wasn't quite what I thought it was. Um and so yeah, Production Watchdog automation that links out to real UI, um is just man, that's a game changer. So that's a big automation. Um this is a really important one, a self-improvement loop. How does this work? Okay, everyone's talking about self-improvement, right? Um, so in Untangle, we have an agent called Grace and she is essentially a paralegal, um, and she has a lot of chats with both uh our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. Um, so how do I actually grade those chats and then improve them uh without managing the fine details? So what I do is I every day, at 9:00 a.m., I have what's called a production watchdog automation, which what it does is it goes
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